退款政策

活动与门票退款政策

• 除非活动 延期或取消，否则所有门票 一经售出，概不退换。
• 若活动延期或取消，主办方将公告退款流程及 退款申请期限。
• No refund requests will be accepted after the Refund Request Period has ended.
• Ticket purchasers must provide accurate contact details, proof of purchase, and any required banking or payment information to facilitate the refund process.
• All refund requests must be submitted directly to the event organiser. FrameMotion Studio (FMS), acting only as an agent, will process refunds only with organiser authorization and only after funds have been made available.
• FMS will not process refunds if the payment gateway has not released ticket proceeds or if funds have not yet been received from the organiser. 
• 赠票、邀请票不适用退款政策。​

Refund Method (if applicable):

All approved refunds will be processed via the original payment method used during the purchase (e.g., credit card, online banking, e-wallet).

This requirement is to ensure proper tracking of funds and to prevent disputes regarding unprocessed credits.

商品退款与换货政策

• All merchandise sales are final. No refund, return, or exchange will be accepted unless the item received is defective or incorrect.
• If you receive a defective or wrong item, please contact us within 3 days of receiving your order and provide photo evidence of the issue.
• Once the claim is reviewed and approved, we may issue a replacement or store credit, depending on stock availability.

Refund Method (if applicable):

Any approved refund will be processed via the original payment method used at the time of purchase.

Return shipping fees will not be covered unless the error is caused by FMS (e.g., incorrect item sent, manufacturing defect).